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New Contributor
Posts: 2
Registered: ‎08-25-2016

imageRUNNER ADVANCE C2020 only prints when the UFRII driver is being used

I want to print a poster in my office using the highest color quality I can get, and I know that UFRII, due to its compression, isn't the best way to do that. I downloaded the latest drivers for my model in both PCL6 and PS3 formats and followed all the installation instructions properly.

 

As you can see, Windows allows me to switch between the different drivers I use. The problem is, printing only works when I have the UFRII driver (listed here as Class Driver) selected. If I switch to either of the other two, the printer does not respond in any way.

 

2016-08-25_9-54-27.png

 

Does anyone know a way I can get either of the other two formats, perferably PS3, to work for my printer?

 

Thanks.

Moderator
Posts: 588
Registered: ‎11-20-2012

Re: imageRUNNER ADVANCE C2020 only prints when the UFRII driver is being used

Hi stamminator!

 

Thanks for posting in the Canon Forums!

 

Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you! If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers who are in your area!

New Contributor
Posts: 2
Registered: ‎08-25-2016

Re: imageRUNNER ADVANCE C2020 only prints when the UFRII driver is being used

Hi Crista,

 

Thanks for the reply. So Canon doesn't provide support for the Canon imageRUNNER series of  products? That's rather strange. This issue has become more trouble than it's worth, so I guess I'll just settle with the URFII quality...

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