imageCLASS MF753Cdw Margins printing incorrectly - cut off on edges

[gayleheather7]

Recently purchased and set up ImageCLASS MF753cdw. When printing, the margins are cut off at the top and right side of a letter size page. But only from Tray 1. If I print from the upper pull-out tray, it is fine. I have downloaded new firmware and drivers. I cannot see any place to check or adjust the margins. 

Why would a new printer not have margins preset for a letter-size piece of paper?! Any suggestions on how to fix this?

Thank you.

[Hector]

Hello Gayleheather7,

If the issue is only happening in one tray and it is cutting off the margins at the top and to the right, it looks like the tray might be registered with a smaller paper size. In this situation, I would suggest reloading the paper and checking/setting the paper size for the drawer using the steps in the link HERE.

If you continue to have issues, I suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to help.