imageCLASS MF741Cdw Paper Drawer Won't Go Back In

[gahnh]

I have a MF 741 Image Class. Had a paper jam (at least that's what it said) and was told to press green button and remove tray. Did that. Now, can't get tray to go back in, not at all. Need some help on what I must be doing wrong.

[Hector]

Hello, 

If the paper tray is stuck in the open position after a paper jam, it will usually point to a problem with the hardware. We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. With hardware issues I would usually suggest calling in for support at 1-800-652-2666. It will be easier to asses what is damaged or what you might be overlooking.

1. When you opened the tray did you hear and breaking or grinding noises?
2. Can you send an image of the tray that is stuck on the printer?