imageCLASS MF733Cdw - email to Print Issue

[Meghan2000]

Hi,

I setup my printer for "email to print" so I can email a PDF or DOC file to the printer and have it printed. I setup the POP and SMTP accounts properly and created a special printer email address on my email server, and verified that I can Scan and send to an external email. However when I send a PDF to the printer via the printer email address, the email and PDF is received - I can see it in the Rx Job Log of the web UI - but it does not print and shows an Error Code #818 which is:  "The received data is not in a printable file format". According to the "remedy" for this I am supposed to "Ask the sender to change the file format and resend the data".  This does not make sense since it is a PDF which is an acceptable format. I verified that the PDF is not corrupted and also sent a PDF as an attachment from several different email accounts, all with the same error.

Help Please!!!  I need this to work and can't find any answers on the web. Has anyone got this to work?

Thanks!

Meghan

[Tirillo]

Hi Stephen, I did, twice. They just closed my case with 0 additional information than, the tiff format is wrong and we cannot provide a valid tiff file for testing. 
I raised several tickets (even in my enterprise ) to vendors. This is possibly the worst support I ever got. And I now just gave up, considering that this fax feature is just not working and is just advertised for sale

[Stephen]

Hello! We're Canon USA. We can only support products sold and used in the United States. You mentioned previously that you have the "Canon650MF," which I can only assume is the i-SENSYS MF650. That unit is only sold in Europe.

If you are in the USA with a model our team supports, please call technical support at 1-800-652-2666 during regular business hours so they can troubleshoot with you by phone. 

[Tirillo]

You are right. It was canon Europe. 
Nothing personal. I will just live without the possibility to mail to print. The canon printer is doing much other things good. I was just frustrated by the lack of empathy of the canon EU support. 
if you find a solution (seems I’m not the only struggling here), I’ll read it here with pleasure. 

thanks

[nwebber]

Thank you for that. I will continue trying as well and respond here 🙂