imageCLASS MF726Cdw Print jobs getting stuck in queue

[jjtortillas]

Hello,

Hoping someone can help me with this.  I have an existing Windows 10 Asus laptop that prints to our Canon Image Class, flawlessly.  Just purchased a new Windows 11 Asus laptop and kept getting an error notification when printing and noticed print jobs getting stuck in the queue.  Thought maybe it was Windows 11, so returned that laptop and purchased a Windows 10 laptop.  Now, getting the same error.  Jobs getting stuck in the queue.  

I just noticed on my new laptop, when printing in Excel, in "Printer Properties" it looks much different depending what laptop I'm using.  My older laptop, it is very detailed.  In my new laptop, it is very generic.  See screenshots.

Could someone please provide some insight?  

[shadowsports]

Greetings,

Your printer is fully supported under W11.  How is the printer connected and to what?  

https://www.usa.canon.com/support/p/color-imageclass-mf726cdw

The full MF drivers package v4.803 are identical for Windows 10 and W11.  Is this the one you are using for install?

This and the MF Scan Utility v1.21.0.2 are what I'd use.

Please describe what jobs are getting stuck in the queue?  All jobs, one type of job or file?  Only happens when you print from a specific application, etc?

Do you have any 3rd party anti-virus software installed, other than windows security? 

[jjtortillas]

So, on my new laptop (Windows 10) I am simply adding the printer in "Printers & Scanners" "add a printer or scanner".  I don't recall how I installed on my older laptop, which is also Windows 10.  Should I install the drives from the website?

Do you see those screen shots above?  Maybe that will help.

Sometimes it prints, sometimes it doesn't.  I'm mainly printing in Word and Excel.  But it is acting the same way with my Windows 11 laptop, which I returned thinking Win 11 was the issue.  I'll go to print and I'll get an error message and basically the job just stays in the queue.  

[jjtortillas]

Also, when I print color, I notice the quality is better on the older laptop than on the new one which gets the errors.  

[shadowsports · Accepted solution]

Greetings,

Based on your revised post, it appears that you do not have the printer's drivers installed.  This is likely the reason for your issue on both devices and why the print dialog looks different from one device to another.  

To resolve, please remove the printer from your computer and restart the system. 

Run the full MF installer I provided a link to, then install the MF Scan Utility.

During the installations, you will be prompted to allow the programs to make exception in Windows firewall.  This is necessary for proper installation.

Let us know if you have further issues.

[jjtortillas]

Yes, you are correct.  Thank you so much!