PC981 E40 cartridge grinding noise

[lgreenmirlar]

I have a PC 981 copier that for years has been excellent.  I installed a new E40 toner cartridge and grinding gear noises started.  Copier would not work.  I installed another E40 toner cartridge and it worked perfectly.  These toner cartridges are expensive.  Is there a problem with the cartridge or did I do something incorrectly?  Is there any way to remedy the new cartridge?

[Danny]

Thanks for letting us know what Canon product you've got. The PC981 is an older model which we have retired. While that means that Canon USA no longer offers direct support for it, your friends here in the Canon Community are welcome to offer suggestions!

You can also speak with a Canon Upgrade Program specialist to help you score a modern replacement that would meet your current needs at a discount. You can reach them weekdays and Saturdays at 1-866-443-8002.

Hope this helps!

[shadowsports]

Greetings,

This is a 20 yr old device.  Please take Danny's advice.

Canon Support for PC981 | Canon U.S.A., Inc.