Hello,
We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For a more immediate resolution, you can contact support over the phone at 1-800-652-2666.
- What version of the Mac or Windows operating system are you using on your computer?
- When you try to scan, do you get any specific errors or what problems do you run into?
