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imageCLASS MF656Cdw says it can't connect to computer

jmason77386
Apprentice

I have an Imageclass MF656Cdw all-in-one color laser printer.  It worked just fine on my desktop.  That system was on Windows 11.  I bought a new desktop with Windows 11 (the old and the new have 11 Pro).  Now, I can't scan anything because it says it can't connect to my computer.  I reinstalled the drivers and rebooted the computer, printer, and router. I wired it directly to the network instead of Wi-Fi, but it still won't connect.  I want some help.

1 REPLY 1

normadel
Authority
Authority

Does the new laptop by any chance have an ARM processor, rather than an Intel or AMD CPU?

Availabilty of drivers for ARMs is sketchy at best. Driver for Intel and AMD do not work with ARM processors.

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