Hello,
Some paper types will not feed through the feeder properly. Wrinkled, folded or paper with staple holes can cause issues and certain paper types can have problems feeding. We would be happy to assist, but we would need some additional information to assist further. You can reply to this message with the information below and we can provide some troubleshooting steps or suggestions. For a more immediate resolution I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.
1. What size and type of paper are you feeding through the ADF?
2. Do you get any specific codes or messages when that happens?
