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imageCLASS MF642Cdw Serial Number Rejected for Software Downloads

mlandau33
Apprentice

I have an MFC642. I'm trying to update the firmware. When I put in the required serial number, 2LQ2[xxxx], it is being rejected. I'm reading the number on the label in the rear. It is the same number I used when I first registered the printer.

[Serial number partially hidden for privacy.]

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