11-24-2022 01:47 PM - last edited on 11-25-2022 09:09 AM by Danny
My grandparents have a Canon imageclass mf642cdw printer and am struggling to fix a printing issue. Printer is connected by usb to the computer, scans/copies/prints from a usb drive perfectly fine. The issue is that the printer does not print directly from the computer. In the device properties, you can see that the documents go to the print queue, but when looking at the job list of the printer screen, documents do not show up nor print. Not even test prints go through. Troubleshooting reports no issues as well. If anyone has any idea to fix this issue, it would be much appreciated.
(P.S. I have already tried to update the printing drivers, delete and redownload the drivers from scratch, and update the firmware of the printer itself, all to no avail.)
11-24-2022 04:32 PM
What operating system (version and build) are you using the printer with?
Bay Area - CA
~R5 C (22.214.171.124) ~RF Trinity, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring~6D2 (v1.1.1) Retiring ~EF Trinity, others ~DxO PhotoLab Elite ~Windows10/11 Pro ~EVGA RTX 3080Ti FTW3 Ultra ~ImageClass MF644Cdw ~Pixel6 ~CarePaks Are Worth It
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.