Hello Hkap1234,
If you are unable to perform a cleaning of the fixing assembly and you get red blotches, it usually points to a problem with one of the toner cartridges. I would suggest replacing the magenta cartridge or removing it to check if it is leaking or if there is loose toner powder in the printer that you can clean up with a damp cloth. After cleaning the printer and reseating the toner, you can try cleaning the fixing assembly again to see if it works or if it resolves the issue with the red splotches. If you continue to have issues, I would suggest contacting support over the phone at 1-800-652-2666.
