When I try to use the scanner on the printer, I get this error message:
"Error in scanner.
Follow instructions in the online manual.
Scanner driver will be terminated.
Code: 255,0,0 "
Both scanning and printing were working fine, but I have since moved offices and onto a new network. On the new network, I changed the IP address of the printer settings and printing works. Scanning gives the above error. I uninstalled the MF Scan Utiility, downloaded the latest version of the MF Scan Utility, and tried again, but got the same error.
I'm using Windows 10 Pro.
I haven't reinstalled the printer driver.
What should I do next?
Solved! Go to Solution.
Thanks buddy for the response. This is what I was able to find with some digging that worked. Basically, I had to uninstall everything. Run a utility to make sure all registry settings are wiped, and then reinstall the printer driver from c:\. Then reinstall the scan driver.
Hopefully, this will not happen again but I know it will. About half the time I use this MFC I have problems connecting to it. Going to try your solution next time
It worked perfectly on my Windows 10 pro with MF445dw!! Thank you so much!
I called some tech support (I'm not sure it was actually from Canon) and he said it would take 1 hour, and I should subscribe to support service for 3 yrs $199, 5 yrs $299, etc. or pay one time fee of $99. I declined and did further research to get here. I really appreciate the information and clear instructions!!
09/26/2023: New firmware updates are available.
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07/31/2023: New firmware updates are available.
05/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
03/30/2023: New firmware updates are available.