Cannot Print from imageCLASS MF726Cdw Multipurpose Tray

[tffitz]

I cannot get my Color Imageclass MF726Cdw to print from the multipurpose tray.  When I try to use a paper jam 5 warning comes up and when I scroll thru and clear it prints from tray1.

[Hector]

Hello Tffitz,

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.

1. What size and type of paper are you trying to load into the multipurpose tray?
2. Does the paper jam in the multipurpose tray? If so, how far does it feed into the printer?