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imageCLASS MF628Cw Stopped Printing. It will make copies but it won't print from my Windows 11

CoasterLover
Apprentice

I turned it ott for 1/2 hour. Turned it back on, to no avail. When looking at the Print Queue, it buffers for a long time and then says ERROR. Even if I try to print a test page. HELP !!! 

Is there a way to do a factory reset?

1 REPLY 1

Arthur
Moderator
Moderator

Thanks for posting!

While our Forum Community members are welcome to chime in, the Canon imageCLASS MF628Cw has been retired. That means we do not offer support for the printer or updated drivers. We recommend updating to a more modern printer and reaching out to our Canon Upgrade Program specialist who will go over the best options for upgrading your printer. They can be reached at 866-443-8002.

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