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imageCLASS MF4770n will not scan on new Windows 11 installation

Bill_W
Apprentice

I have several Windows 11 machines running the  24h2 version. I have a venerable MF4770n. Two Windows machines were upgraded from Windows 10. Two have fresh installs. I can scan fine on the upgraded machines but not fresh installs. This is thru the local network not USB. I get the “can not communicate with the scanner” error. I can print just fine. I suspected a firewall problem. If that’s it, it is too subtle for me.  I tried installing with the firewall down. I opened the firewall for every Canon app I can think of. 

My inconvenient Epson flatbed scans fine. 
Thought / Suggestion?

2 REPLIES 2

LietotajsLV
Apprentice

Same issue with every Canon MF office printer in our company too. Something legacy/security related changed with 24H2. We have tons of interruptions, as we have 100s of Canon MF devices on our network and none of them can scan with 24H2..

shadowsports
Legend
Legend

See this post.

https://community.usa.canon.com/t5/Office-Printers/Microsoft-Releases-Fix-For-Scanning-Issues-After-...

~Rick
Bay Area - CA


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