07-20-2019 11:01 PM - last edited on 12-01-2022 01:46 PM by Danny
My MF4770n would get its scanner going after the operation system reloaded on my computer. even although its printing functions well now, the printer screen prompt " connecting computer" whenever I choose to scan. I uninstalled its drivers and then download and installed such file as MF4700MFDriversV2090W64usEN, but I can find MFtoolbox anywhere on my computer.
Solved! Go to Solution.
07-22-2019 01:38 PM
Hi WUSONG.
Please verify that you have reinstalled the scanning patch.It can be downloaded by clicking on the link below:
Network/USB Scan Patch (Download)
The MF Toolbox software is available for download under the Software tab of the driver download page. Please click the link below to download and install the MF Toolbox:
If you still experience an issue, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).
07-21-2019 11:27 AM
Greetings,
You've told us your issue.
Can you please tell us:
What operating system you are running?
How the printer is connected?
What drivers you are using?
The ones you referenced are windows, but I can't guess.
You also said you reloaded your OS. If you are using windows, this can have more than one meaning (or option) depending on the version you are using.
Example Windows 10:
"Refresh" the OS keeping your files and applications
"Reset" the OS which reverts it to a "factory state" no programs or files are saved.
The former will not remove a problem you were having before the refresh.
~Rick
Bay Area - CA
~R5 C (1.0.9.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, ~RF 200-800 +RF 1.4x TC, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve Studio ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
07-22-2019 09:00 PM
Hi Ricky
The problem is solved, just by updating the scanner pacth. thank you through, Sorry for your time.
07-22-2019 01:38 PM
Hi WUSONG.
Please verify that you have reinstalled the scanning patch.It can be downloaded by clicking on the link below:
Network/USB Scan Patch (Download)
The MF Toolbox software is available for download under the Software tab of the driver download page. Please click the link below to download and install the MF Toolbox:
If you still experience an issue, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).
12-16-2020 01:43 PM - edited 12-16-2020 01:44 PM
I have the same symptom as first reported in this thread.
Printer works fine on the network, but scan function keeps telling me to connect to the computer.
This problem started itermittently. Restarting the computer seemed to correct it. Now, the problem is permanent.
I'm on a Windows 10 computer, using an MF4700N (serial number QZJ892XX). I anonymized the last two numbers of the serial number.
In addition, the printer no longer goes into Energy Saver mode on its own. And won't go into that mode when I press the button.
I have reloaded the driver for the printer.
I tried attaching the printer to the computer via a USB cable (disconnecting the network cable, updating the driver to let it know I was (now) using a USB cable.
Nothing works.
I downloaded and installed the patch provided above. Still, the problems persist.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.