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MF643C printer #822 error with MacOS

ELin
Apprentice

Hello all,

 

I have a MF642C printer(purchased Nov, 2019) on my home network. I have Win10 and MACOS (High Sierra 10.13.xx) on the same subnet.

Print job from Windows 10 goes flawlessly. But have had problems with the MAC from day 1.

I've upgraded the firmware on the printer to the latest.

 

The MAC is able to see the printer, but none of the print job sent to this printer gets printed out.

 

I would sometimes get #853 error sometimes, but most recently, #822.

 

I checked the online information and understand that #853 is "file too large", despite they're no more than 15 pages document normally. But I can sort of understand if the printer doesn't have a big buffer.

 

But #822 is what's troubling. It says "Data can not be processed (image can not be decoded)". Even with a one page document from web browsers(Tried Safari and Chrome) would result in this issue. 

 

Is this a known issue? Is there a solution for it?  

 

Thanks for any help.

 

1 REPLY 1

shadowsports
Elite

Gretings,

I would look more closely at the driver you are using on your MAC.  

 

i-SENSYS MF643Cdw - Canon Europe (canon-europe.com)

~Rick
Bay Area - CA
~R5C (1.0.1.1) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 3080Ti FTW3 Ultra
~ImageClass MF644Cdw ~Pixel6 
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