imageCLASS MF465dw-Doesn't Startup Properly, Loud Grinding Noise

[anthony_h]

Just purchased a new Canon imageCLASS MF465dw but after unboxing, removing all the packing tape, plugging in, and pressing the power button, the printer will generate a loud grinding/rumble noise before showing error message E202-0002 (Turn machine off/on. Speak with a representative for support if problem persists)

I've tried reseating the ink cartridge, inspecting both the front and rear access panels for foreign objects, and paper jams. Nothing that I could discern as being loose or jammed. I've even tried turning it on without the paper tray and the ink cartridge, but I get the same result.

I did notice the grinding noise seems to be coming from the top of the unit and the belt underneath the scanner bed trembles but doesn't turn anything. Is something stuck within the scanner portion of the machine that prevents startup? 

Would it be possible to repair this myself, seek a technician, or return this product entirely?

#mf465dw #imageclass

[mreg]

My personal policy is that if I buy a device and it doesn't work properly out of the box, it goes right back.  You do not work for Canon are you are not going to be paid for your time trying to get something Canon manufactured to work properly.  Did you buy a printer, or a project?  Get rid of it while you can, and get a new replacement.  This goes for any manufacturer.

[anthony_h]

Thanks for the input. I typically weigh the effort of "non-invasive DIY troubleshooting" versus the effort of repacking and returning the unit. In this case, I found out the error message is common with units that have bad scanning bed motors. I'm definitely not going through the trouble of replacing a part for a new unit, so it's going straight back to the seller. 

[mtraven]

Having the exact same problem. (On the same day). 

[mreg]

Sounds like a bad production run of those units.  I wonder if you bought them at the same place...

[shadowsports]

Definitely agree. Exchange as defective.  Problems out of the box are not something you want to get involved with.  

[James_C · Accepted solution]

Hi Anthony_H

We recommend contacting our support team to see how they can assist you. Please call us at 800-652-2666, Monday to Friday.

We look forward to your call!

[anthony_h]

To update this thread: I called customer support as suggested by James_C and they walked me through basic troubleshooting steps. In the end, the representative confirmed that it was a faulty part with the scanner.

Because it's under warranty, he helped me start a complete replacement of the unit with 1-3 day shipping of the new unit (with a free return label for the defective unit).

Even though I purchased this from Amazon, making an exchange through Canon sounds like the better option considering it would take about the same (if not longer) to process with Amazon. I appreciated how responsive and clear the rep was on the phone.

[mreg]

Just make sure you're getting a NEW unit.  Sometimes they do refurbished units as exchanges.