cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

imageCLASS MF451dw Connected USB Cable Too Soon During Setup

RS82943
Apprentice

I have a cannon imageclass mf451dw printer. When I was downloading the cd software, at the beginning it ask if i was using a usb connectiion. I chose the usb connection and plugged in the usb cord. This was not to be plugged in until later in the download. There was a warning label on the printer over the usb connection not to plug in the usb cord until the software was download. Did I damage the printer? It will copy and scan but can not get it to print off my computer screen. I removed the software and tried to download again but it still does not print from computer screen. Any suggestions if the printer was damaged or how to correct it?

1 REPLY 1

Hector
Product Expert
Product Expert

Hello,

If you connected the USB cable before the drivers installed the hardware should be fine. If the cable was connected early, there is a chance the computer created a generic connection for the printer and it is preventing you from using the printer properly. To install the software, you will usually need to remove that generic connection to continue. For help with removing connections or installing the software, you can contact our support team over the phone at 1-800-652-2666 or reply to this message with the specific version of the Mac or Windows operating system on your computer.

Announcements
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version 1.0.5.1 is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
12/07/2022: New firmware version 1.7.0 is available for EOS R6
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.