imageCLASS MF3010 Flashing Red Light

[Howard123]

Just bought a new MF 3010.  Drivers downloaded from CD.  Windows 10.  Tried a test print.  Paper slightly misaligned, stopped immediately and removed.  Paper didn't rip, no paper jammed in tray or near cartridge.  But a flashing red light has been continuous since this happened and won't go off.  No function keys are working on the printer while this is happening.  What can I do?

[SamanthaW]

Hi!

To have a better understanding of your issue, please let everyone know the operating system on your computer.

If this is a time-sensitive matter, please check out your other support options here.

Thanks! 

[Howard123]

windows 10

[Hector]

Hello,

From what you are describing, it looks like there is a problem with the hardware. In this situation, I would suggest trying to turn the printer off and on while the toner is out of the printer. While the toner is out of the printer, you can also check for any obstructions or packing material on the toner cartridge. You can use the steps in the link HERE to remove the toner. One the printer is back on, you can reload the toner and try a print.

If the issue is still there, it would mean the printer needs service. You can use the link HERE to log into your MyCanon account and check your service options.