imageCLASS MF236n cannot highlight destination when scanning

[mickandbarb]

newly purchased mf236n printer, when attempting to scan it takes me to the confirm destination screen but does not allow me to chose an option followed by "an error occurred message" a minute later

[Danny]

Thanks for joining the conversation, mickandbarb!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof) and which application you're trying to scan with. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[mickandbarb]

running windows 11 on computer, trying to run the scan from my canon printer