imageCLASS MF229dw Printer stopped working "Error while printing"

[amma2024]

Hello, I have an Image Class MF229dw. I use it rarely (still on my first replacement toner cartridge). I only use the printer function by plugging the cable into my laptop USB, I do not use it wirelessly. 

It has been working fine. However, today it will not print. If I try to print a pdf I get the print layout screen and then a pop-up message: "Error while printing."

If I try to print a Word doc, nothing happens.

The copying works fine. I reinstalled the driver but still not working. Any suggestions or do I need a new printer?

Thank you!!

[Hector]

Hello,

If you are able to make a copy, the hardware should be working. This will usually point to a connection or settings issue. We would be happy to assist, but we would need some additional information to assist further. You can reply to this message with the information below and we can provide some troubleshooting steps or suggestions. For a more immediate resolution I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.

1.What version of the Mac or Windows operating system are you using on your computer?

2. Does the error message on the computer give you a code number or any additional information?

3. When you try to print, does the printer appear in your printer list more than once?