imageCLASS D570: USB connection to Chromebook not responsive

[kylemiller]

Connecting the printer to lenovo Chromebook worked at 12:16 and at 2 something it wont respond to USB acknowledgement. Went to staples and purchased another cable and still no response. Contacted Lenovo to understand USB port, the wireless mouse still responds to the use of said USB port but not the printer. Did a reset of all settings of printer and still no response.

[kylemiller]

Update- Also on this very day of the problem trying to reconfigure this machine to the chromebook, I noticed in the settings for printers that Canon D570 was missing. 

Update to today November 3, 2024 the Printer and Chromebook has resolved this issue with the original Data Cable.  Response has been fixed.

[kylemiller]

And one more step, I shut down computer and unplugged the Printer from all sources wall, and others.

[kylemiller]

This phantom issue has come back and no fix.  Printer wont let chromebook understand the USB attachment or the Chromebook wont understand the USB to printer protocol.  Either way the connection between both has become a issue and is unreliable. 

[Danny]

Thanks for joining the conversation, kylemiller!

This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter and you're based in the United States, we recommend giving our imageCLASS support team a call.  You can reach them Monday through Friday at 1-800-OK-CANON (1-800-652-2666).

Thanks and have a great day!

[kylemiller]

I called, and spoke to a Darwin and he said it's Google problem we don't support Google however I just found a Linux Driver or download that I can meddle with.  Not sure how I'm going to understand that. Problem is this driver or web cloud print is getting corrupted or removed from time to time.  I hate the fact that a company tells you that things are compatible then turn around and want to say its not.