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imageCLASS D550 -Download mode problems

chiro59
Apprentice

Windows 10.  Imageclass D550 went to "download mode USB available" yet again.  This has happened several times over the years, usually when I have to power down the printer to do electrical work in my home.  I have always gotten it up and running again but this time it's not happening.  Canon will not take a support query from me as they say the printer is obsolete.  I attempted to re-intall the original drivers from the CD-Rom, tried updating firmware from the Canon website and drivers, etc. but no luck.  Tried the unplug for 10 minutes, a full day, etc.  This is a good unit, works well and does NOT need to be replaced.  I just need to get it running again.  There has to be a way.

Any help on this issue?  Thanks

2 REPLIES 2

Stephen
Moderator
Moderator

Hello @chiro59,

Thank you for reaching out!

Please note that the imageCLASS D550 was retired in 2019. As a result, all official Canon support has ceased, and no new software or drivers will be developed.

To explore Canon's latest technologies, we recommend contacting our Canon Upgrade Program Specialists at 1-866-443-8002, available Monday through Friday.

We hope you have a great day!

chiro59
Apprentice

The answer that is a non-answer.  Planned obsolescence as its finest!  In our throw it away world, I tend to refuse to refuse!  I see no reason to toss this printer when it was working fine.  Surely someone has a "fix" to get this thing up and running again.

Any OTHER 'help"?

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