imageCLASS D530/D560 - Scanner lid closed too hard now broke?

[Sativarg]

Hello Cannon community, I am using Windows Ten up to date. 64 bit The printer is Canon D530/D560 V4 with latest drivers installed for windows 64. I have two Canon D530/D560 now. I was so happy to get the second and used one after the first slid against the wall and the scanner got stuck some how. I am blind and got great help turning on the remote or computer mode with the buttons... thanks again. Now the new scanner is broke the exact same way as the old one. Bumping the unit just right seems to force the scan head out of alignment? Before I let the lid/scanner slip down the twain driver said: Scanning has been cancelled. Code : 110,0,0 I lifted the scanner up to feel around and when I tried to let it down slowly it suddenly came to a top dead center sort of point and then slammed when I went further. Now when starting in the self test it grinds like the scan head is stuck or has been driven beyond some sort of indicator/detector. As this is the second cannon of the same model I have trashed I thought perhaps this is a simple problem that many people have... I hope? The self test at start seems to fail and so the printer will not print unless I trick it... I can not read the little screen by the way as I am blind. I can print if I trick the printer by shutting off and then printing to the printer queue and then turn the printer with the power button . It will print some pages if not all of a document then. ... thank you so much for being here. chuck

[dexman335]

It seems like both printers are in need of repair. Now I did a quick check and the 530 dates back to around 2013. That is old.

My thought would be to retire both printers and update them with a newer model, such as the imageCLASS MF753Cdw. 🤔

[Sativarg]

Hello dexman335,

I do not like WIFI. I do not like electronic waist. I like both printers. I had hoped that such a simple problem would have a solution I could use. Both got bumped and the scan head was knocked out of alignment. That seems as if it should be common and many people should  have had it.

thanks for the suggestion though... Please any one ever get scan bumped problem and solution?

thanks

chuck

[dexman335 · Accepted solution]

Adjustment/alignment of moving internal parts would need to be made by a repair facility. It wouldn't be something that an end user would do.

Current, and more recent printers do have WIFI capability, but they also can be connected directly to a computer via a USB cable, or, to a router/switch via an Ethernet cable.

But, getting back to the main topic, contact Canon Support to obtain information concerning the repair of the two printers.

[normadel]

I have to wonder how you are going to get help on here if you are blind? You can't "feel" what's going on internally in the printer by picking it up and moving it around. It sounds like you broke both printers the same way. You need some in-person assistance with seeing what is wrong, and avoiding doing the same thing again with a repaired or new printer.

This isn't an issue with the computer, Windows, drivers etc.

[Sativarg]

OK please close this and if need be delete it.

I used to be a technician and have worked on Laser printers back with they were new and I could hardly lift one... scanners when they weighed fifty pounds etc.

If you are not blind Please do not tell me about being blind.

Please forget I asked.

I am satisfied that what has happened to my printer has happens to many many people who tried to close that scanner top having it get out of their control as it was designed to do. Do you have one like mine? if not then you can not know. One must lift the scanner to get to the toner cartridge?

I can feel more that you can ever see...

But I do not need to justify or defend myself.

There are business protocols that are pragmatic and dogmatic at work to manipulate and control customers globally now and for a long time.

I have removed the belt carefully for now so I can start the machine without the grinding noise  from the servo motor. I can still print in a fashion as described above. Had I the service manual I could align the head or reset the servo but alas and alack that is top secret or so it seems.

So, feel free to close and or delete this thread and accept my apology for my beliefs and passions ?concerning malignant pragmatism and business in Earth in general.

thanks and blessings

chuck 🔥💖🔥