imageCLASS D1620 won't print multiple copies or envelopes

[Yappy]

I have two issues with a recently purchased D1620.

Using word or any software if multiple copies are selected to print the printer only prints one.

Second – I have industry specific software that I created a template for an envelope.  The software thinks it’s an 8.5 by 11.  But with an envelope loaded in the Canon it refuses to print.  Likely because of the ‘mis-match’.

Have a Brother, a Samsung and previously an HP that performed these tasks with no problem. 

Am I missing a setting? Or has Canon decided that its printers are smarter than the computer and human operator?

[Hector]

Hello,

We would be happy to assist, but we would need some additional information to assist further. You can reply to this message with the information below and we can provide some troubleshooting steps or suggestions. For a more immediate resolution I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.

1.What specifc program are you printinng the envelopes from?

2. What version of the Mac or Windows operating system are you using on your computer?