Hello,
If you are using a surface laptop, there is a good chance that you have an ARM processor. If so, you would not be able to install the standard drivers for the printer. In this situation, you can try using the add a printer feature from Windows to see if it will connect using a preinstalled ARM driver. If you continue to run into issues, I suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.
