first time print problem with MF753CDW

[mnero01]

Hi I bought a new Canon MF753CDW color laser printer a couple of months ago and I updated the printer drivers but the problem persists. If I create a Word document, or a new Excel spreadsheet or a new PDF document, the first time I try to print it I get an alarm and it fails to print. If I close the program and cancel the print job and then turn off my printer, then turn the printer back on, the second time I try to print the document it prints fine. Very aggravating. I can print from my email without any trouble. My old Canon MF color laser printer never did this at all. Other than this its a fine printer.

[Stephen]

Hello!

I’m sorry to hear that you’re having trouble with your printer. To help the community assist you better, we need a bit more information:

- What is the exact error message you're seeing?
- Which version of Windows or macOS are you using?
- How do you connect to your printer: via USB or Wi-Fi?

Any additional details you provide will help the community better understand your issue.

If you are in the United States and need urgent support, please click HERE to visit your My Canon Account for personalized support options.

If you are outside the USA, please click HERE to find support options for your country.

Thank you, and have a great day!

[shadowsports]

Greetings,

Please do answer Stephen's questions and provide as much additional information about your environment,  software you are using, the application(s) you are printing from and any (specific) errors you are receiving.

While I certainly understand your frustration the issue you're experiencing is not caused by your Canon printer.  It's most certainly going to be related to your software environment, drivers, type of connection or network configuration.  

I believe we will be able to help you identify the problem.  Please provide as much detail(s) as possible. If you have the steps that will consistently reproduce the behavior that should help us identify the issue.

You mentioned being able to print from your email. Does that mean you're printing from a browser or from a mail client?

Is there a specific application you're printing from that always results in an error?  These are the types of details we'll need in order to help.  😉

[mnero01]

Hi All, Im using a HP Laptop, Pavillion running Windows 11, the Canon mulitfunction color laser printer is connected to my wireless network (just like my retired Canon multifunction color laser printer. The error is as follows: printer icon Print Notification, Error printing on MF750C series, The printer couldnt print LineSheet Back Cover_1-24.pdf

Thanks in advance for your help.