ImageClass MF656Cdw Initial Wireless Connection Fails

[rgon]

Wireless router:

• Manufacturer: Commscope
• Model Number: BGW620-700
• Software Version: 5.34.4
• Hardware Version: 02002300460053
• 2.4 Ghz connection, appears WPA-3 authentication mode. This cannot be changed - I've tried.

ImageClass WF656Cdw

Manufactured: June 2025

Please let me know what you suggest. Otherwise I just need to return this product. Thank you.

[shadowsports · Accepted solution]

Greetings,

Welcome back.

Thank you so much for starting your own topic.

As I alluded to previously, the printer cannot connect to a 2.4Ghz wireless broadcast that uses WPA3 encryption.  The 2.4 GHz broadcast must be set for WPA3/WPA2 combo or WPA2 only.  If you're not able to find a way to do this yourself, please contact the ISP or manufacturer.  I've not come across a newer device that doesn't provide this capability for backwards compatibility.

I'll post an image of mine so you can see what I'm referring to.  

I've also asked the moderators to remove your serial number from the message body of your post.  Model: 😉

which StevenMOD has done.  Thank you 🙂

[rgon]

Update: Used a workaround since direct router settings would not allow me to change WPA type.

I setup Guest Access on router, which automatically assigned WPA2.

Thank you.