can't print to C5180 from Windows 7 PC

[nnumc]

We have a used Color imageRUNNER C5180 hooked up to our local router in our small office. I am trying to print to it from my PC which is using Windows 7 with an ethernet cable plugged into our router.

When I try to print, it looks like the computer is sending it but nothing happens on the printer. I tried installing (and reinstalling) the printer driver but that did not help.

A visitor came by yesterday with an Apple laptop and was able to print to it using our WiFi connection (without installing any drivers!) Also, I can use my PC to scan documents using the C5180's scanner.

Any ideas on what might be wrong? Thanks.

[John_B]

Welcome to The Canon Forums, and thank you for your inquiry!

We appreciate your participation, however we need to let you know that Canon does not provide direct support for imageRUNNER series products, but your dealer will be able to help you! If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers who are in your area!

Feel free to discuss Canon imageRUNNER products, but please be aware that you will not receive support directly from Canon USA.