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Occasional Contributor
Posts: 10
Registered: ‎06-20-2020

broken pixel text? (imageClass [MF264])

[ Edited ]

Hello- I was wondering if anyone had any issues with broken pixel text?

Is this glitch an indication that there's something faulty in the printer or should this be overlooked?

 can1.pngcan2.png

cnn.png

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Esteemed Contributor
Posts: 2,227
Registered: ‎11-19-2017

Re: broken pixel text? (imageClass [MF264])

Gretings,

Thats indicative of a potentially serious problem.  

 

I would move the device to a different power outlet and test.  

~Rick
Bay Area - CA
~6D2 ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100
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Product Expert
Posts: 804
Registered: ‎11-13-2019

Re: broken pixel text? (imageClass [MF264])

Hi imgClass.

 

If moving the printer to a different power source does not correct the issue, then you'll need to contact support for service options.  Our support is available at 1-800-OK-CANON (1-800-652-2666) Monday-Friday from 10:00 am to 6:30 pm ET, excluding holidays.

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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Occasional Contributor
Posts: 10
Registered: ‎06-20-2020

Re: broken pixel text? (imageClass [MF264])

Moving the printer to a different outlet did not solve the issue. I will have to call support tomorrow.

How serious can broken pixels be...?

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