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Windows 11 LBP122DW installation failure

hessuu
Apprentice

Just bought new Canon LBP122DW  for local USB printing from Dell laptop without optical disc reader.

1. Included CD is useless

2. I wasn't able to locate online setup file from Canon www sites.

3. Finally Windows 11 installed automatically something named LBP121/122 UFR II

4. Now, when attempting to print error LED starts blinking:

"No Paper: Drawer 1"

"LTR Plain 1"

Pushing OK is always required to print. Doesn't feel correct, can anybody help, what is wrong?

5. B/W LCD panel doesn't have back light and not readable without direct light onto LCD panel.

I Used phone torch function to read panel, is it by design or unit's panel just malfunctioning?

2023-10-23 19.30.54.jpg

 

 

3 REPLIES 3

normadel
Authority
Authority

Don't know where you looked for the driver, but here is Canon's site:

https://www.usa.canon.com/support/p/imageclass-lbp122dw

The "printer" that Windows automatically adds is not a fully functional thing. It's kind of a "phantom" device, lacking all the function it should have. You need to install the Canon driver to get a real working printer. After you do that you can delete the "phantom" one from Windows.

hessuu
Apprentice

Thanks, I found same driver from EU site but setup couldn't detect USB printer.

As a result, when I started setup, connected USB printer and this setup couldn't detect printer, Windows likely installed this LBP121/122 UFR II driver. Canon setup never didn't complete.

Now when I know it's correct setup file, I'll try installation again.

normadel
Authority
Authority

Did you follow installation instructions precisely? Installing a USB printer commonly requires installing software BEFORE connecting the printer. Is this the case with yours, and did you do it?

Before attempting installation again, remove all traces of whatever got installed. Go to Settings > Apps and look for installed things relating to the printer.

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