08-13-2024 04:57 PM
Windows 11 Home, Dell laptop. Had MB5120 installed on an HP laptop which was replaced by this Dell.
I've done the installation many times and it always gets 'Installation Failure'. Process to resolve is worthless.
Can't find a way to contact anyone except this Community, which has the same error with no responses.
Unit is still under warranty. I'm ready to do a Google review being very honest, request a full refund from Canon, and buy something which doesn't say 'Canon' on it.
Please talk me out of that.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.