Why do I need to manually select the drawer of paper to print on, Imageclass Mf642Cdw

[lspilde1205]

Why do I need to manually select the drawer of paper on which I want to print:  Mf642Cdw

[Hector]

Hello lspilde1205,

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance. For a more immediate resolution, you an contact support over the phone at 1-800-652-2666. Our agents would be happy to assist.

1. What size paper are you trying to print on and which tray do you normally use?
2. Is this issue coming up when making a copy or is it when you print from your computer?
3. What version of the Mac or Windows operating system are you using on your computer?