When I scan and send to my email box, I get message" converting image". Will not send. ???

[Tiffany]

Hi Amie,

So that the Community can help you better, we will need to know what model equipment  you are using and computer Operating System. (Windows XP/Vista/7/8 or Mac 10.x) 

Any other details you'd like to give will only help the Community better understand your issue!

If this is an urgent support need, please CLICK HERE to reach our friendly Technical Support Team by phone or email.

Thanks!

[Amie]

I have an Image Runner Advance c2225 and we are a Mac office and my computer is operating with OS Yosemite right now. I have no problem with connectivity to my computer. I also checked with our server and no ports have changed in two years. We were able to scan and send one day and the next day it failed.

[Danny]

Hi, Amie! Thanks for posting!

While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you. If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area!

We hope this helps!