Hello!
"Hours" seems a bit long. You'd mentioned in your other post that you're using a laser printer. Our team that handles those printers has been very busy lately. As of the writing of this post, there are nearly 40 calls waiting for about 40 minutes.
You can find self-help options for your printer on THIS PAGE of our site.
You'll also see on the "Specifications" tab of that page that the Color imageCLASS MF632Cdw is compatible with the following papers:
Media Types
Plain / Heavy / Recycled / Color Paper, Label, Postcard, Envelope
Photo paper is not supported with your printer.
