Trouble printing envelopes

[nuby54]

good morning can someone help me i have  problems when i want to print envelopes from the STAMPS page. The printer cancels the first 3 letters of the sender of the envelope.The envelope is configured for envelope numbe#10

[SamanthaW]

Hi!

To have a better understanding of your issue, please let everyone know the model of the printer you have as well as the operating system on your computer, and the program you're printing from.

If this is a time-sensitive matter, please check out your other support options here: https://canon.us/account

Thanks!