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New Contributor
Posts: 2
Registered: ‎04-04-2019

Stopping a Fax

My Cannon Maxify MB2700 series printer has been trying to send a fax, not initiated by me,  for over an hour. The STOP button does not work to cancel it and I have also turned the printer off, waited a few minutes, and then turned it on again and the same fax is still sending.  I need to print some other documents.   What should I do?

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Esteemed Contributor
Posts: 2,130
Registered: ‎11-19-2017

Re: Stopping a Fax

Have seen a few reports from others stating the same behavior (various models).

 

How is your printer connected in your environment?

 

Do you have a telephone line connected?

 

What operating system are you using?

 

 

~Rick
Bay Area - CA
~6D2 ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100
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New Contributor
Posts: 2
Registered: ‎04-04-2019

Re: Stopping a Fax

Rick, thank you for your response.  My daughter knew how to re-install and update the drivers and everything seems to be working fine now.  I have no knowledge to explain how she did it.

Psanderson

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Esteemed Contributor
Posts: 2,130
Registered: ‎11-19-2017

Re: Stopping a Fax

Greetings,

The uninstall and reinstall of the printer's drivers is the same information posted by others which I found as well.

~Rick
Bay Area - CA
~6D2 ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100
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