Special Paper in a MF642cdw

[wpfader]

I have a MF642cdw and run a special size paper through the Multi-Purpose Tray, but can not get windows 10 to print the size (4x6). The printer will print out a 8.5x 11 sheet but not 4x6 any suggestions how to set up custom [name fixed]? 

[Patrice]

Hi wpfader.

Please follow the steps at this link to create the custom paper size on the printer:

Registering a Custom Paper Size

After you have registered the size, follow the steps at this link to select the custom size on the machine for printing:

Specifying Paper Size and Type in the Multi-Purpose Tray

If you run into any issues, or have any further questions, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).