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Software Cannot Communicate with MF731Cdw Scanner

Tedeye
Apprentice

Hello Gals and Guys -

 

I have Canon MF731 Printer/Scanner.  I don't use the scanner much, but today when I tried, the software stated it could not communicate with the scanner.  So far I've unplugged the cable and turn it off/on, but neither of those fixed the issue.  The printer works normally, so is there something I can try to fix the scanner?  Thanks for any help.

2 REPLIES 2

shadowsports
Legend
Legend

Greetings,

What OS and build are you running the printer with?

How is it connected and to what?

Is a specific error code displayed?

Did it ever work correctly (previously)?  

"Unplugged the cable and turned it off", means?  Power cord, ethernet, USB... ?

 

~Rick
Bay Area - CA


~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It

Thanks Rick.  I appreciate the help.  Whatever you did, it worked because I just tried and it scanned perfectly.  I've had the thing for a while and it always worked, but I don't use it much.  The error said it couldn't connect to the scanner or something akin to that, but as I said, the printer worked normally.  Thanks again.

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