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Small plastic piece came out after paper jam - Color imageCLASS MF743Cdw

gmcambriashores
Apprentice

Hi, we had a paper jam on our MF743CDW and after we cleared the jam we noticed this small plastic piece. We have no idea where it goes, have looke through diagrams etc. Now our copies come out crinkled with smeared toner. Any help would be appreciated!IMG_7967.jpgIMG_7970.jpgIMG_7972.jpgIMG_7973.jpg

1 REPLY 1

shadowsports
Legend
Legend

Greetings,

I recommend reaching out to support.  The printer has a 3 yr warranty.  If you have not registered your device, start there.  

MyCanon

While this might be the result of some rough handling, they can likely point you in the right direction.  If it turns out you need parts, the parts order desk can help.

Canon Parts Desk

1-800-828-4040. 

  

~Rick
Bay Area - CA


~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It

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