07-02-2018 01:24 AM
I am unable to scan documents using the feeder on my Canon 8280, it keep erroring saying There are no originals in the feeder. Place the originals in the feeder and click OK.
What’s strange is it only happens on my Mac OSX, my Windows workstation works just fine.
Details of my environment:
OS: OSX 10.13.5
Print Driver: 2.0
MF Toolbox: 2.11.0
Solved! Go to Solution.
07-03-2018 07:34 AM
Hi zenu,
There is a firmware update that should help with the issue. Let's perform the following steps to download and install the software:
1. Click HERE to launch the download page.
2. Select "Operating System" It should automatically be detected.
3. Under the "Firmware" section you will need to download the file [Mac] MF8280Cw Firmware Update Tool (V04.08). After reading the details and disclaimer, click I Agree to terms. Download and save the file to your computer. Once the download is complete, double-click the file from its download location to begin the installation.
If you continue to have difficulties, please contact our support group using the following link:
http://Canon.us/ContactLI
07-03-2018 07:34 AM
Hi zenu,
There is a firmware update that should help with the issue. Let's perform the following steps to download and install the software:
1. Click HERE to launch the download page.
2. Select "Operating System" It should automatically be detected.
3. Under the "Firmware" section you will need to download the file [Mac] MF8280Cw Firmware Update Tool (V04.08). After reading the details and disclaimer, click I Agree to terms. Download and save the file to your computer. Once the download is complete, double-click the file from its download location to begin the installation.
If you continue to have difficulties, please contact our support group using the following link:
http://Canon.us/ContactLI
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
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