Scanner

[Pfaith01]

Sorry for the lack of information.  I am in need of assistance, in using a scanner with my HP laptop.  I am getting a message of "connect to computer". I am connected via USB. I am not sure what else is needed to connect a cannon MF641C.

Sann

[Pfaith01]

Hello can you assist me in using my scanner?

[Hector]

Hello Pfaith01,

To use the scanner, the drivers and software will usually need to be installed. You can try downloading and installing the scanner driver and the MFscan utility using the link provided HERE.

To provide troubleshooting steps or suggestions, we would need some additional information. If you can reply to this message with the information below, we can assist further.

1. What version of the Mac or Windows operating system are you using on your computer?
2. Is this a first time setup?