Scanner not recognized on network, but printing wirelessly just fine?!?!

[annovakovich]

I am able to print wirelessly. However, I am unable to scan wirelessless on my Canon Color Image Class MF733 CDW. Reinstalled the 3/3/21 updated scanner driver and it is still not working. Please help!

[Hector]

Hello Annakovich,

We would be happy to assist with the scanning issues with your MF733Cdw. To assist further, we would need some additional information. If you could reply to this message with the information below, we can assist further.

1. When you try to scan, do you get an error or what happens?
2. What version of the Mac or Windows operating system are you using on your computer?
3. Are you connecting via USB or is it over a network?

Once we have that information, we can assist further. For a more immediate response, you can also contact our support team at 1-800-652-2666.