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Scanner doesnt work from computer

AnitaNZ
Apprentice

Hello

 

Anyone has a solution. My scanner MB5000 series does not scan from the computer  it says not connected. But i can scan from the scanner and will send the image to the computer. 

 

 

1 REPLY 1

BillS
Mentor

Hi AnitaNZ,

 

In order to better assist you, allow me to ask a couple questions:

  • Do you get any support code or error message when scanning from the computer?
  • Are you scanning from the document feeder or the platen glass?
  • Which version of Windows or Macintosh are you using?

I look forward to your reply.

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