Scan and Send to file stopped working IR2020

[jfwsmith]

I've had this machine for years, now about a month ago the Scan and send to my computer no longer works.  I have not changed anything.  Did a Windows update do something to this? The display says "scanning", then "sending" then "resending" then "no response".  I have 3 computers on my network, and it is the same with all of them.  I have a Canon Imagerunner IR-ADV C2020.  Scan to email works fine.  Any ideas?

Jeff

[Tiffany]

Hi Jfwsmith,

Looks like your post was caught in the spam filter in error. While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you.  If you don't have a dealer, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.