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Re: image class d420 copier says load paper cassette:ltr

roger4
New Contributor

My image class d420 doesn't print

 

window says: load paper cassette:ltr

 

data processing/ error light flashes red lit

 

any suggestions appreciated

 

Thanks

5 REPLIES 5

shadowsports
Esteemed Contributor

Greetings,

Have you completed the suggested action...

 

"Load paper cassette/Ltr"

 

You'll need to provide more information.  Troubleshooting steps you have performed..  what you did, and the result.

~Rick
Bay Area - CA
~6D2(v1.1.0) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~ImageClass MF644Cdw ~Pixel6

I took the toner cart. out looked for any paper stuck behind the clips

diidn't find anything cleaned rollers off  put the cart. back in but to no

avail copier still says load paper cassette: ltr

 

also put in new canon 104 cart.

 

Any suggestions would be greatly appreciated

 

thanks roger

 

Audrey
Product Expert
Product Expert

Hi Roger4,

 

Welcome to The Canon Forums!

 

The size of the paper in the paper cassette or multi-purpose tray is different from that of the paper specified in <PAPER SIZE> for <CASSETTE> or <MP TRAY>. You need to load the correct size paper (Ltr Letter Size) or change the paper size in <PAPER SIZE> for <CASSETTE> or <MP TRAY>.

 

1. [Paper Settings] repeatedly to select <CASSETTE> or <MP TRAY>, then press [OK].

 

*If <LOAD CORRECT PAPER> appears during a copy job, you cannot access the paper size setting through  [Paper Settings]. In this case, cancel the job first, then press  [Paper Settings] and change the paper size setting.
 
2.Press <- [or +> to select the paper size same as paper loaded into the machine, then press [OK].

 

3.Press  [Stop/Reset] to return to the standby mode.

 

4.Press [OK] to resume the job.

 

Please Note:  For print jobs, you need to specify the paper size from your computer.

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

 

roger4
New Contributor

followed your suggested steps but still continues to do the same thing.

 

is their any way to reset the machine completely to set all setting to default mode

 

and change the setting i need to?

 

any suggestions are greatly appreciated

 

Thanks

 

Roger4

 

roger4
New Contributor

also if i hold the paper setting button down when turning on machine

 

 

 the error button does't flash but if i leave the machine idle for a couple

 

of minutes the processing data/error lights begin to flash red light

 

Any suggestions appreciated

 

Thanks

 

Roger