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HP laptop doesnt recognise canon MF643 scaner

RokR
New Contributor

Hi,

 

today I spend 3 hours, that conect canon printer/scaner MF643 to new HP laptop windows 10, 64bit.

I can send files from HP to canon and print documents, also i can connect wi-fi HP with canon.

 

My problem is, than I CAN NOT connect Canon SCANER with HP laptop. HP laptop doesnt recognise canon mf643 when I instal drivers with USB cable, that I could have scaner on canon aplication. So I can not scan document and send them from Canon to HP. 

 

Can you please help me, what I need to do, that HP laptop will recognise canon printer/scaner after when I install canon driver.

 

Thank you.

 

Rok

1 REPLY 1

Stephen
Moderator
Moderator

Hello!


Welcome to The Canon Community, and thank you for your inquiry!

We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market. The i-SENSYS MF643Cdw isn't sold or supported by our team here at Canon USA. 

If you live outside the United States, please CLICK HERE and select your country or region for your support needs.

You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

 

Have a great day!