Printer only wants to fax

[petro0819]

I have an MB2720.  Turned it on this morning to print something and it immeadiately went into "Sending Fax" on the display.  Can't print to it, none of the buttons work, try and press and hold the power button and get "Cannot turn off".  Tried unplugging it, waiting and plugging back in and it goes right back to Sending Fax as soon as you turn it on.  It's not even hooked up to a phone line.

[Kirstie]

Ive had the printer Maxify MB2160 for three months and every time I boot up and then attempt to print a Word doc the printer goes into "Fax" mode.  You can't cancel the job, you cant do anything until you have shut down the power and booted up again.

It's driving me MAD and I feel like throwing this  new printer out and never going near Canon again!!!

Running Windows 10

Brand new laptop

WHAT is the solution please?

[Stampeed]

I just had the same problem. I solved it by installing MX920 printer driver manually from internet. It looks like automatic default driver is only installed for fax when you try to add the printer which is available in your network.

[Stampeed]

I have three laptop at home all start to show same problem simultaneously, so I think its window’s automatic driver installation process that misses to download printing specific driver or the package available for window automatic installation only contains fax specific driver.

[Stampeed]

Below is the current Link, choose your OS to see the drivers
https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/mx-s...

[karen9]

when i what to copy it send to fax